Privacy Policy

Last updated: 22 May 2026

Ni Bin Guy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, submit a booking or enquiry form, contact us, or use our services.

1. Who we are

Business name: Ni Bin Guy
Address: 78 Groomsport Road, Bangor, BT20 5NF
Phone: 07555178484
Email: info@nibing.uy

For the purposes of UK data protection law, Ni Bin Guy is the Data Controller of the personal information you provide to us. This means we decide why and how your personal information is used.

2. What personal information we collect

When you use our website, submit a form, make a booking, contact us, or use our services, we may collect:

• Your name
• Your address or service location
• Your email address
• Your phone number
• Details about the bin cleaning service you request
• Information about your bins, booking date, or service preferences
• Messages or enquiries you send to us
• Records of bookings, completed cleans, payments, or service history
• Any other information you choose to provide

We do not intentionally collect sensitive personal information, such as health information, religion, political opinions, or financial details, through our website forms.

3. How we collect your information

We may collect personal information when you:

• Submit a booking form on our website
• Submit a contact form
• Contact us by phone, email, text, WhatsApp, or social media
• Book or receive a bin cleaning service
• Use any customer portal or booking link we provide
• Enter your address into an address lookup or autocomplete field on our website

4. How we use your personal information

We use your personal information to:

• Respond to your enquiry
• Arrange, confirm, and manage your booking
• Attend the correct service address
• Manage our cleaning round
• Keep track of upcoming and completed cleans
• Contact you about your booking or service
• Send service updates, reminders, or follow-up messages
• Deal with customer service questions, complaints, or disputes
• Keep business, tax, and accounting records
• Improve our website and services
• Protect our website and business from misuse or fraud

5. Booking data and Squeegee

Our website does not intentionally store booking or contact form submissions in a separate customer database on the website.

When you submit a booking request or enquiry, your details may be sent to us and/or stored in Squeegee, our round management and scheduling platform.

We use Squeegee to manage:

• Customer names and addresses
• Bookings and service schedules
• Cleaning rounds
• Visit history
• Customer notes
• Customer communication
• Service records

For customer and booking data entered into Squeegee, Ni Bin Guy remains the Data Controller. Squeegee acts as our Data Processor, meaning it stores and processes that information on our behalf so we can provide our services.

6. Our lawful basis for using your information

Under UK GDPR, we must have a lawful reason for using your personal information. We rely on the following lawful bases:

Contract

We use your details to provide, arrange, or manage the bin cleaning service you have requested.

Legitimate interests

We may use your information for our legitimate business interests, such as responding to enquiries, managing our customer round, improving our services, keeping service records, preventing misuse of our website, and communicating with customers about their service.

Legal obligation

We may need to keep certain information for tax, accounting, insurance, or legal reasons.

Consent

Where required, we will ask for your consent before sending marketing messages or using non-essential cookies. You can withdraw your consent at any time.

7. Service messages and marketing messages

We may contact you about your booking or service. These are service messages and may include:

• Booking confirmations
• Appointment reminders
• Service updates
• Changes to your clean
• Questions about access to your bins
• Follow-up messages about your service

These messages are not marketing.

We will only send marketing messages, offers, or promotional updates where we have a lawful basis to do so. Where consent is required, we will ask for it separately.

You can opt out of marketing messages at any time by contacting us at: info@nibing.uy

8. How long we keep your information

We only keep personal information for as long as necessary.

As a guide:

• General enquiries may be kept for up to 12 months.
• Booking and customer service records may be kept for up to 6 years where needed for business, tax, accounting, insurance, or legal reasons.
• Marketing preferences may be kept until you unsubscribe or ask us to remove them.
• Website technical or security logs may be kept for a limited period to protect the website.

We may keep information for longer if required to deal with a complaint, legal claim, accounting requirement, or regulatory obligation.

9. Who we share your information with

We do not sell your personal information.

We may share your information with trusted service providers who help us run our business, including:

• Squeegee, our round management and scheduling platform
• Website hosting providers
• Email delivery providers
• WhatsApp, phone, or messaging services
• Payment providers, if used
• Address lookup or map services, if used
• IT support providers
• Accountants, legal advisers, insurers, or professional advisers
• Regulators, authorities, or law enforcement where legally required

These providers are only allowed to use your information to provide services to us and must protect your information appropriately.

10. Address lookup and maps

Our website may use address lookup, map, or autocomplete tools to help you enter your address correctly.

If we use services such as Google Maps or Google Places, your use of those features may involve information such as your typed address, selected address, IP address, browser, device information, and usage data being processed by that provider.

We use these tools to make booking easier and to help us identify service addresses accurately.

11. Cookies and similar technologies

Our website may use essential cookies or similar technologies to make the website work properly.

Essential cookies may be used for things like:

• Website security
• Form functionality
• Remembering basic choices
• Preventing spam or misuse

If we use non-essential cookies, such as analytics, advertising, tracking, or marketing cookies, we will ask for your consent where required.

You can manage or reject non-essential cookies through the cookie options shown on the website, where available.

12. International transfers

Some of the services we use may store or process information outside the UK.

Where this happens, we will take reasonable steps to ensure your personal information is protected using appropriate safeguards, such as UK-approved contractual protections or equivalent measures.

13. How we protect your information

We take reasonable steps to protect your personal information, including:

• Limiting access to people who need it
• Using secure systems where possible
• Keeping business accounts and devices protected
• Avoiding unnecessary collection of personal information
• Keeping records only for as long as needed
• Using trusted service providers

No website, email system, or online service is completely secure, but we take appropriate steps to reduce the risk of loss, misuse, or unauthorised access.

14. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Ask for your information to be transferred, where applicable
• Complain to the Information Commissioner’s Office

To use your rights, contact us at: info@nibing.uy

We may need to confirm your identity before responding.

15. Automated decision-making

We do not use your personal information for automated decision-making or profiling that has a legal or significant effect on you.

16. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.

17. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.